Shipping Information:

Domestic Shipping Charges:

  • North Island: $5*
  • South Island: $8*
  • Free Shipping on orders over $100*

Shipping costs are calculated and displayed on the checkout page.

Shipping Providers:

  • All parcel deliveries: New Zealand Post
  • Bulky items: PBT in New Zealand

International Shipping:

  • We currently only deliver to addresses within New Zealand.

Track and Trace:

  • All New Zealand Post orders include 'Track & Trace.'
  • You will receive a dispatch email with your tracking number.
  • Use the New Zealand Track and Trace website for real-time tracking.

Shipping to Business, PO Box, or RD Address:

  • Shipping to a business address: Include the business name in the address field.
  • Shipping to a PO Box or RD address: No extra charge for either.

Delivery Timeframes:

  • North Island: 1-2 days
  • Rural North Island: 1-3 days
  • South Island: 2-3 days
  • Rural South Island: 3-5 days

Returned Orders:

  • If the courier couldn't deliver your parcel, it will be returned.
  • Additional delivery fee required for resending returned orders.

Signature Requirement:

  • Someone must be present at the delivery address to sign for the parcel.
  • Ensure the correct number of parcels is signed for.

Bulky Freight Charges:

  • Some items have a Bulky Freight charge due to their size and shipping costs.
  • Charges are based on actual costs from our shipping companies.
  • Bulky items are flagged on the product page, and charges are calculated at checkout based on the delivery address.